Shipping & Returns

Important: If you have paid and did not hear from us within 24 working hours, kindly contact us immediately.
Your order is important to us and we strive to revert or ship out your order within 1- 2 working days. Please note shipping takes between 2-5 working days. 

To help us track and expedite your order, kindly email us at info@yuansoap.com.my. 

Details to include:
Date of order:
Name:
Contact number/email:
payment receipt/ slip: 
shipping address:

Currency

All prices on this site are in Malaysian Ringgit

Shipping Within Malaysia

1. Log into our website by clicking the link on the top right of the site.

2. If you are a returning customer, just sign in as usual using your email address and password. 

3. For new customer please key in your details under new customer. 

4. Start shopping for Yuan products, key in the amount of the products you want and click "add selected item to cart" to add on to your shopping cart. 

5. Click "checkout" when you decide to pay for the item, before you confirmed your payment you can always click back to any link or products and still shop.

6. Once you check out, you will see your shipping information. Change the address if its not the address of destination.

7. Below the shipping method, click RM8.00 for purchases below RM200. Its a fixed rate for West Malaysia.

8. Click free shipping if your purchase is over RM200 for West Malaysia.

9. Add on any comment in the comment box otherwise just click "continue checkout"

10. You should see your total order amount next. Key in any discount code if you have. 

11. Select payment method.

- Click ipay88 if you intend to pay with

i. Alliance bank online

ii:Ambank Online

iii:CIMB clicks

                                     Credit cards

iv: 

v: FPX (Bank Islam/Public bank online etc)

vi: 

 Hong Leong Bank Online

 vii:                               



viii: 
 
ix: 

x: 

Rhb Online

xi: 

Web Cash

12: Click check/money order if you intend to pay via a cheque to our company, and please fax or email us a copy of your bank in slip. The bank in slip is a proof of purchase. Emailing us time and bank in information is insufficient and we cannot get back to you immediately. Please note!

13. Confirm your order once you selected your payment method. If you select payment via ipay88, you should received a confirmation of payment.

* All our local deliveries are done by local courier company, delivery will take 1-2 days business days. 

East Malaysia Shipping

KINDLY EMAIL US FOR ORDERS. WE WILL SEND A SEPARATE PAYMENT LINK. PLEASE DO NOT USE THE SHOPPING CART. 

Prices in East Malaysia slightly differs from West Malaysia, as we are bound by territorial contract, we have to respect and adhere to the price difference. You can find East Malaysian price at the end of each product page such as

※ Price for East Malaysia is RM24.50. Will not reflect in final checkout but will be re tabulated by operator and a new bill will be sent to customer

And if there is no price indication, kindly state the product you need and we will get back to you as soon as possible.

Shipping is free for purchase over RM200, and RM10 for purchases below RM200.

Shipping Outside Malaysia

IN PROCESS- NOT AVAILABLE YET

KINDLY EMAIL US FOR LOCAL SHIPPING RATES. WE WILL SEND A SEPARATE PAYMENT LINK. PLEASE DO NOT USE THE SHOPPING CART IF YOUR ADDRESS IS NOT WITHIN MALAYSIA.

Returns:

1. Once the order is made. Its strictly non refundable.

2. We try our best to ensure you received you goods in good conditions. We do provide exchange should our products do not fit the product description. Kindly note, each batch of soaps might vary in colour due to our natural formulations, this does not mean the soap or product is inferior.

3. Customers are responsible for returning the products to us, we will provide a credit for the returned product delivery charges and send a new product at our cost.

4. Please report any discrepancies or faulty products to us within 14 days from purchase, any claims beyond that will be ignored.


Important: If you have paid and did not hear from us within 24 working hours, kindly contact us immediately.
Your order is important to us and we strive to revert or ship out your order within 1- 2 working days.

To help us track and expedite your order, kindly email us at info@yuansoap.com.my. 

Details to include:
Date of order:
Name:
Contact number/email:
payment receipt/ slip: 
shipping address:










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